The aim of these General Terms and Conditions of Sale (referred to below as the GTCS) is to inform each prospective buyer of the seller’s conditions and methods of sale and delivery of the products ordered, and to define the rights and obligations of the Parties in relation to the sale of the products. The GTCS apply with no restrictions or conditions whatsoever to all the sales of products offered by Helisir Cosmetics SA through its website, to which access may be gained using any device, mobile or otherwise, at

Please read these General Terms and Conditions of Sale carefully before using the e-commerce services. By using the e-commerce services, you accept these General Terms and Conditions of Sale in full.

Helisir Cosmetics SA reserves the right to make changes to these General Terms and Conditions of Sale at any time. The General Terms and Conditions of Sale applicable to an order shall in any case always be those accepted by the buyer at the time when an order is placed.

Information on the seller

Company name: Helisir Cosmetics SA (tax and VAT representative Paolo Arbini)

Registered office address: Via Lissenzio 2

Post code: 21015

Town: Lonate Pozzolo

Country: Italy

VAT no. and taxpayer ID: 03683290120

Tel.: +41 91 2105795


Information on the products

The images of the products are presented merely as a guide, and are not binding.

The customer is responsible for selecting the products ordered and ensuring that the specifications indicated meet his/her requirements.

Any special offers shall be valid only until the stocks of the products concerned have been exhausted, and are in any case subject to availability. The special offers cannot be combined.

When a special offer involves the despatch of a product free of charge along with one or more products purchased, the customer shall only have the right to the product free of charge if it has been expressly requested in the order sent to the seller, and only until the stocks of the products concerned have been exhausted.

Unless otherwise specified, the published prices of the products are inclusive of VAT. The prices of the products as published from time to time cancel and replace the previous prices, and are subject to the effective availability of those products. Helisir Cosmetics SA reserves the right to confirm or amend the prices of the products as published on its website, information leaflets and advertising materials at the time when the customer’s order is confirmed.

Methods of payment

This service may be paid for by PayPal, Stripe (using your Credit Card) and bank transfer.


Payments may also be made by personal credit card, as described below.

If you have a PayPal account, you can use this method of payment to pay for your order.

– At the time of placing the order, select PayPal as the method of payment.

– You will be transferred to your PayPal account.

– Enter your account and confirm your payment.

You may also use Paypal as the method of payment even if you don’t have a Paypal account. We also accept the main credit cards, and the payment procedure is as described above.


Pay directly and safe with your Credit Card directly on our website using Stripe. 

Bank transfer

If you pay by bank transfer in advance, the products ordered will be held for you until we receive confirmation that the bank transfer has taken place. This confirmation should be sent to Helisir Cosmetics SA by email to within 48 hours of placing the order.

The products ordered will only be despatched after the sum due has effectively been credited to the current account of Helisir Cosmetics SA.

The bank transfer reference should specify the order reference number, the date when the order was placed and the full name of the person placing the order.

All payments should be made out to Helisir Cosmetics SA

Bank: Banco BPM, Gallarate branch – SWIFT: BAPPIT21N55 – IBAN: IT63 A 05034 50240 000000006084

Delivery costs and times

The products will be despatched by SDA express courier or a similar carrier, and the delivery times are approximately 3 to 5 working days after the courier has picked up the goods from company premises (Saturdays, Sundays and public and scheduled holidays not included).

The delivery costs are 8€ or included in the prices of the products for orders over 29€ as published.


Your right to return the products has to be exercised within 14 days of the delivery date.

To do so, you may contact our offices by email directly at, and then send the product to Helisir Cosmetics SA c/o PLASTPACK Srl, Via delle Magnolie 7, 21013 Gallarate (VA), Italy. The delivery costs are payable by the customer.

To return the goods, use the original undamaged packaging materials, inclusive of any documentation and accompanying materials, such as instructions manuals, and write the reasons for the return on the back of the shipping document.

To avoid damage to the original packaging materials, we suggest placing the pack inside a second container, wherever possible. You should apply no labels or adhesive tape directly to the original packaging materials containing the product.

This warranty applies to faulty products, on condition that they have been used correctly, in accordance with the purposes for which they are designed, and as specified in the technical documentation attached.

If a product is faulty, Helisir Cosmetics SA shall replace it, at no cost to the customer, or grant a price reduction or, alternatively, terminate the sale agreement.

If the defect is not due to faulty manufacture, any costs of checking and replacing it which might be sustained by Helisir Cosmetics SA shall be charged to the customer.

No compensation for damages shall be payable by Helisir Cosmetics SA in the event of any delays in replacing faulty products.

Helisir Cosmetics SA accepts no liability for full or partial failure or delay in fulfilling its obligations under the terms of this agreement due to situations beyond its control (Force Majeure).


Subject to the possible application of mandatory provisions in law on the protection of consumers (as defined in article 1 b) of legislative decree no. 185 of 22 May 1999), the court of Busto Arsizio (VA) shall have sole jurisdiction over any dispute which might arise in relation to these terms and conditions of sale.

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